Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every assistance request you submit to us will be responded to within maximum one hour. If your trouble ticket or email requires further assistance from an administrator, we will forward it and leave a comment to notify you that your case is being examined. If you make use of the Administration Services package, all of the server administration services included there will be performed at a time that is convenient for you.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • We’ll be online for you 24–7–365 to respond to any enquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. In case you also need assistance handling server management procedures, you can take a glimpse at our Administration Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel is installed by default for each Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of instructional articles have video versions which show all the operations that you can carry out in a very illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.