What does ?phone support? imply in the arena of web hosting?
You will find a lot of cloud hosting companies out there, but most of them are resellers who have restricted resources, particularly when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The type of support that you can get via this particular way of communication may vary depending on the provider - some provide you with dedicated telephone support, various others offer general and customer support only as some matters are more time-consuming and it is far easier to be resolved via a trouble ticket, especially when the situation has to be escalated. However, it is good to find that you can reach your hosting supplier as there're countless small problems which can be taken care of efficiently and in a timely manner with a phone call, not mentioning that you're able to get more info regarding the services even before you become a customer.
Phone Support in Cloud Hosting
We know that being able to talk to a live agent is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you will be able to contact us over the phone for fourteen hours a day. If you consider obtaining one of our cloud services
, for instance, you'll be able to give us a call and learn more about our services before you order in order to be sure that we do cover all the system requirements for your websites. After your order, you will be able to get in touch with us about any kind of sales or billing troubles you may have, or receive any general or basic tech info that you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of the issue.