If you’re a site owner, a problem could always appear and it does not necessarily have to be connected with the web hosting service. For example, something may go wrong when you update a software application or some crucial content may be edited or deleted incidentally. Regardless of what the essence of the problem may be, you will have to contact the tech support staff and request them to restore a backup or to assist you in resolving the problem that you’re facing. How fast they’ll do it will determine the interval of time that your websites will be down. For some websites such as community sites or e-stores, a continued outage duration can too often mean lost clients and cash. For this reason, it is crucial to use the services of a hosting company that provides not only a good customer care service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any helpdesk ticket that you post or any e-mail that you write is only sixty minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your issue or question might be, we’ll help you straight away and will provide you with the needed information to fix any problem with your sites. The real reply time commonly does not exceed 15-20 minutes, which is the reason why you can forget about waiting for hours and hours to get a problem fixed or what is even worse – waiting all day only to obtain a reply that more info is required whilst nothing’s resolved. We’ll offer you assistance in a timely fashion merely because we realize precisely how priceless time can be in the dynamic digital age. The one-hour response time guarantee is valid for any billing or technical question that you may have about our cloud services.