A live chat is among the channels of communication supplied by some web hosting suppliers as part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is faster as compared to a support ticket and it makes it much more unlikely to misspell or misunderstand anything in comparison to a call with a representative. Furthermore, when the trouble that you have needs some time to be investigated and taken care of, you'll be able to do something else in the meantime instead of just waiting, as you would have to do if you call. Also, you can use a live chat support service completely free as long as you have Internet access even if your web hosting supplier is situated in another country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
As we acknowledge the fact that a lot of problems are quickly resolved when you chat with a live person, we offer a live chat service for all of our prospective and active clients. The chat is available every single day and our support representatives will help you with a wide range of questions and issues. In case you are not our client yet, you're able to learn more about our cloud hosting plans and the website hosting platform in general in order to be certain that your sites will run efficiently on our servers. In case you already have an account and you have some questions or you have any troubles with any of our solutions, you'll be able to join us on our live chat and we will provide you with the necessary info or assist you to troubleshoot the problem. You'll need to open a support ticket for some issues that require longer time or the help of a sysadmin, but for numerous basic problems you will receive help right away.