A ticketing system is the most popular communication medium that web hosting providers offer to their clients. It’s typically part of the billing account and is the most effective way to handle a problem that takes a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all comments provided by either party will be stored in the exact same location in case somebody else wants to work on the issue in question and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you will have to sign in and out of at least 2 accounts in order to complete a particular task or to touch base with the company’s customer service team. In case you desire to manage several domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Plus, it could take a considerable length of time for the provider to answer your tickets.