A ticketing system is the most popular communication medium that web hosting providers offer to their clients. It’s typically part of the billing account and is the most effective way to handle a problem that takes a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all comments provided by either party will be stored in the exact same location in case somebody else wants to work on the issue in question and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you will have to sign in and out of at least 2 accounts in order to complete a particular task or to touch base with the company’s customer service team. In case you desire to manage several domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Plus, it could take a considerable length of time for the provider to answer your tickets.
Integrated Ticketing System in Cloud Hosting
Our cloud services come with an integrated trouble ticket system, which is part of our custom-created Hepsia Control Panel. As opposed to other comparable tools, Hepsia will allow you to manage everything connected with the hosting service itself in one and the same place – payments, files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with just a couple of clicks of the mouse without ever signing out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a number of help articles, which will supply you with additional info and which may help you fix any particular problem even before you send a ticket. We guarantee a ticket response time of no more than 1 hour, even if it’s a weekend or a public holiday.