Although the web hosting service provided by the different companies is virtually the same, every provider has got a customized platform with its own tweaks and ways to carry out certain things. Because of this, a big knowledge base would be amazingly useful both for persons with no past experience and for technically experienced individuals who will eventually learn how particular operations are carried out, but will waste some time in the process. The objective of such a knowledge base is to make the hosting service fast and simple to use, sparing users lots of time and effort. The end result is happier clients, since they can swiftly find the information they require, and a lot less work for the client support staff representatives, because typically the majority of the enquiries and problems that clients have got are already outlined in the knowledge base. On the condition that the articles themselves are properly written and cover more topics, you’ll be able to get to know more not only about your own account, but also about the hosting service in general.